At ZaSa Hub, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the terms of this Returns & Refund Policy.
1. Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item should generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Complete with all original accessories, labels and documentation
- In a condition suitable for resale
Some products may be excluded from our standard return policy where permitted by applicable law.
2. How to Request a Return
To request a return, please contact us within 14 days of receiving your order.
Please provide:
- Your name
- Order number
- Details of the item you wish to return
- Reason for the return
- Photographs, where relevant, particularly if the item is damaged or defective
You can contact us at:
Our team will provide further instructions regarding the return process.
3. Return Shipping
Unless the item is faulty, damaged, incorrect or otherwise covered by applicable consumer rights, return delivery costs may be the responsibility of the customer.
Please contact us before sending an item back. Unauthorised returns may not be accepted.
4. Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.
We may ask you to provide photographs or other information to help us assess the issue.
Where appropriate, we will arrange a suitable resolution in accordance with your legal rights, which may include a replacement, repair or refund.
5. Refunds
Once your returned item has been received and inspected, we will process your refund where the return is approved.
Approved refunds will generally be issued within 10 working days.
Refunds will normally be made using the original payment method used to place the order.
Please note that the time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.
6. Items That Cannot Be Returned
Certain products may not be eligible for return due to their nature, hygiene requirements, personalised specifications or other applicable legal restrictions.
Where a product is excluded from our standard return policy, this will be communicated where appropriate.
This policy does not affect any statutory rights you may have under applicable UK consumer protection law.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at sales@zasahub.co.uk.
If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation.
Once an order has been dispatched, our standard returns process may apply.
8. Refund Deductions
Where permitted by applicable law, deductions may apply if a returned item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, resulting in a reduction in its value.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
ZaSa Hub
Email: sales@zasahub.co.uk
Website: zasahub.co.uk
