At ZaSa Hub, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping Policy explains our order handling and delivery timeframes.
1. Order Handling Time
Orders are generally processed and prepared for dispatch within:
1–2 business days
Handling time begins once your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping & Delivery Time
Once your order has been dispatched, the estimated delivery time is:
3–5 business days
Delivery times are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays or other circumstances beyond our control.
Estimated Total Delivery Time
From the time your order is placed, you can generally expect your order to arrive within approximately:
4–7 business days
This includes:
- Handling: 1–2 business days
- Shipping: 3–5 business days
3. Delivery Information
Please ensure that your delivery address and contact details are accurate when placing your order. ZaSa Hub cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
Where available, tracking information may be provided after your order has been dispatched.
4. Delivery Delays
While we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:
- Courier delays
- Severe weather conditions
- Public holidays
- High-volume periods
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If your order has been delayed beyond the expected delivery timeframe, please contact us so we can assist you.
5. Damaged or Missing Orders
If your order arrives damaged, please contact us as soon as possible with details of the issue and, where appropriate, photographs of the damaged packaging or product.
If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact our customer service team so we can investigate the matter with the relevant delivery provider.
6. Changes to Delivery Information
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We cannot guarantee that delivery information can be changed once an order has been processed or dispatched.
7. Contact Us
If you have any questions about your order or delivery, please contact us:
ZaSa Hub
Email: sales@zasahub.co.uk
Website: zasahub.co.uk
